Refund & Warranty Policy

You can return most items to us within 14 days of receipt for a full refund or exchange, provided the following conditions are met:

     1.The item must be in its original, unused condition

     2. All tags, packaging, and accessories (if applicable) must be intact.

     3. Some items, such as headphones, that have been used, we are unable to accept a return on for personal hygiene reasons.

When sending items back to us, please put items into another box, using brown, or clear tape and not gaffa tape.

If you have ordered an item within 14 days of purchase and change your mind, then you can return the item to us as long as all the packaging inside, Manuals, and Power cables, is all included, and the box is in the same condition as you received it.

If you have disposed of your packaging then unfortunately we are unable to accept a return of your order due to not being able to re-sell this product on.

To complete your return, we require a RMA Number to be displayed on the package, or inside the package. To obtain your RMA Number please sales@dyproaudio.co.uk We will then supply you with our address to send the item back to. This then needs to be sent back within 7 working days of receipt of the email, otherwise, your refund may be refused. 

Any custom-assembled products from Van Damme are non-returnable or non-refundable. We cannot accept a return on this, as they have been custom-made to your specification. We have made this clear in the product description before purchase. If you are unsure as to what products these are then please contact us. 

If you refuse delivery of an order, a 15% restocking fee will be deducted from your refund, as this cost is charged by the manufacturer when returning the item to their warehouse.

Additionally, if an item is returned to us due to multiple failed delivery attempts, a re-delivery fee of £15.00 will apply to have the item shipped back to your address.

If your item has arrived faulty, this is very rare but it can happen every now and then, and you still have the original packaging and all of the box, then we will repair this at our cost, on occasions we will also replace the item.

If you have disposed of the packaging, then we will need to send your item off to be repaired, and a replacement cannot be issued.

Please email us sales@dyproaudio.co.uk and let us know what the fault is, and any photos of the fault which can be seen, this will help us get the fault diagnosed and looked at quickly. Once we have done this we will supply you with a postage label at our cost, to get the item shipped back to us. We will then confirm the fault and get a replacement shipped straight back to you. This then needs to be sent back within 7 working days of receipt of the email, otherwise, your refund may be refused. 

We must point out that should an item come back to us with no fault found then we reserve the right to charge the costs incurred for shipping the item back to us, and shipping the item back to you, These costs for a no fault found are £19.99 and are payable before we will ship the item back.

All Products come with a Standard 1 years manufacturer warranty, and some products come with an extended warranty if registered online.

Please contact us sales@dyproaudio.co.uk with your order number, a description of the fault and images and we can confirm where to send the item back to, and all of the returns information. On average the repair times are 2-3 weeks, sometimes this can be quicker, and sometimes longer due to if parts are needed. This then needs to be sent back within 7 working days of receipt of the email, otherwise, your refund may be refused. 

Please be aware that the warranty does not cover general wear and tear of products such as batteries, bag zips, and Controller Sliders to name a few.  Battery items come with a 90-day warranty.

It is your cost to send the item back to us, we recommend using a tracked and insured courier in case of loss and damages.

We must point out that should an item come back to us with no fault found then we reserve the right to charge the costs incurred for inspection of the unit, and shipping the item back to you. These costs are £19.99 and are payable before we will ship the item back.