Here at DY Pro Audio we offer free delivery on all orders any size, weather your ordering a £5 cable, or a £1000 DJ Controller, all orders are free delivery. We have set our website up like this so you can come and buy a £5 cable and know that you don't have to make up an order to get free delivery, you can just add the cable to your basket and checkout.
Free Delivery is to UK Mainland only. Unfortunately there is some Scottish Postcodes that delivery is required to be paid, Our website will calculate any shipping charges at checkout,
All orders are dispatched the same day if ordered before 14:00 (2pm). If an order is placed after 14:00 on a Friday or over the weekend, your order will be processed the following Monday (excluding bank holidays)
Smaller items are sent with Royal Mail 48, this is to ensure that prices are kept low and competitive!
Large items are normally send with DHL and you will receive a 1 hour delivery window of when your order will be delivered. Some items are dispatched directly from our suppliers so different couriers could be used.
Free Delivery would normally be delivered in 3-4 working days however this could be sooner! We say 3-4 days as sometimes orders get delayed or our couriers are busy, If you have not received your order by the 5th Day please let us know and we can do our best to ensure you receive your item as soon as possible!
Next Day Delivery, Delivery before 12noon, and Saturday Delivery is available at checkout at an extra cost. These orders will be sent with DHL and you will receive a 1 hour delivery window of when your order will be delivered by both Text or Email! The cost of these are Below:
Next Day Delivery - £5.99
Pre 12 Noon Delivery - £9.99
Saturday Delivery - £14.99
Our delivery dates are not guaranteed; even though 99% of orders do get to their destinations within the time we specify, including Next Day Delivery, we can not be held responsible for late deliveries due to events that are out of our control.
We use some of the largest courier networks in the world but now and again, an order can be delayed, go to the wrong depot, and we are very sorry. Luckily, this does not happen very often!
We do ship all over the globe, from European Countries like Spain, France and Germany to USA and Australia, At this you can't order directly from our website if you are from these countries, Please contact us and let us know your country and we can give you an exact shipping quote.
Shipping to Northern Ireland and the Republic of Ireland, Isle of Man or Jersey, Shipping will be £14.99 for any order any size, and will be sent via courier on a 2 day service!
If your item does arrive damaged for whatever reason please contact us within 7 days from the date of dispatch so we can assist you, if you contact us outside of the 7 days we may not be able to assist.