Our Friendly Sales team are on hand to answer any questions you may have. We do have a live chat feature, of which you can talk to our team by clicking on the chat icon on the bottom right of your screen. You can also call our sales team on 01622 910028 during the hours of 9am-5pm Mon-Fri. You can email us at sales@dyproaudio.co.uk. You can also head over to our contact page (Click Here) For our address and other contact methods. 

Yes you can. We would love to hear from you and assist you where we can.
Please note that not all payments can be accepted over the phone due to card security reasons. If a member of our team directs you to our website, please understand, the reason for this is we cannot accept card payments over the phone for certain transactions. 

We would love to see you in store. We have a small showroom of which some of our stock is out on display, however a lot of our items gets sent out directly from the manufacture to your door. Therefore not all items are available to purchase in store.
Please contact our sales team before heading over to make sure the product you are looking for is in stock! We don't want you to have a wasted journey!

Yes of course, Please contact our friendly sales team who can assist you further. If your order has already been dispatched then we are not able to cancel until the goods are back with us. 

If you would like to return your order, please see our returns page, which will give you all the information you need to authorise your return (Click Here). Please do not send your item back without an RMA Number, as your return could be refused without it!

If you have an issue with a product that's been delivered, please contact our friendly sales team who will assist you. It could be something simple like a cable is not inserted properly or a software update. 

If your item arrives faulty or damaged, please contact our sales team as soon as possible so we can solve the issue by arranging an exchange or refund.

Our cut off time is 2pm.
All orders before 2pm will be dispatched that same day.
If you order after 2pm, it will be sent the following day.
If you require your product urgently, please contact our sales team who will be able to let you know if it is possible to send your order out after 2pm that day.

We offer Free Delivery on all orders of any size. However, if you require a Next Day delivery, or Saturday delivery, you can select this at an extra cost at checkout. 

If your product is in stock there will be a Buy Now button for you to click on and also a banner that shows a countdown timer for next day delivery. All products that are not in stock show Available to Order, and show an estimated delivery time.
A lot of our products get shipped directly from our suppliers so the lead time on most of our products is 3-5 working days. However, some products could be out of stock for a while in which case there will be an Estimate of when the stock will be arriving. 

If you have ordered a product that is not in stock, you will receive an extra email from us confirming that the product you have ordered is on back order and will be dispatched as soon as possible. We will do our best to keep you up to date and let you know of any changes to the dates of delivery. 

Yes, we can price match any UK retailer. If you’ve seen it cheaper, please contact our sales team who will try if possible, to match the price, or even beat it.

Customer support

01622 910028

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