Returns & Exchanges
Return at your own cost
You're welcome to return your item using the courier service of your choice. Simply package your item securely and send it back to us using your preferred delivery provider.
Use our courier service
Make your return even easier by purchasing a return shipping label through us. Arrange a courier collection at a time that's convenient for you, ensuring a simple and hassle-free return experience.
Deduct from refund
The cost of return shipping will be deducted from your refund once your returned item has been received and processed.
Return at your own cost
You may return your item using any courier service of your choice. Please ensure the item is securely packaged and sent to the address below. Your RMA Number must be clearly visible either inside the package or on the outside of the parcel.
For your peace of mind, we recommend using a tracked and insured delivery service, as we cannot accept responsibility for items that are lost or damaged in transit.
Returns Department
DY Pro Audio
Unit 4 Larkstore Park, Lodge Road
Staplehurst, Kent
TN12 0QY
Use our courier service
Simply select the appropriate parcel size below and complete your purchase. Once your order has been processed, we'll email you a return link, allowing you to either book a courier collection from your chosen address or drop your parcel off at your local Post Office at a time that's convenient for you.
Our return prices are based on the size of your parcel:
- Small Parcel: £7.99
- Large Parcel: £19.99
All of our return services are fully tracked and insured, giving you complete peace of mind throughout the returns process.
Returns are charged per box. If you need to return an exceptionally large parcel or a pallet, please contact our Customer Service team. They will be happy to provide you with an accurate shipping cost for your return.
Deduct from refund amount
We can arrange the collection of your return and deduct the return shipping cost from your refund, so there's nothing to pay upfront. Simply select this option below, and we'll take care of the rest.
Our return prices are based on the size of your parcel:
- Small Parcel: £7.99
- Large Parcel: £19.99
Returns are charged per box. If you need to return an exceptionally large parcel or a pallet, please contact our Customer Service team. They will be happy to provide you with an accurate shipping cost for your return.
Once your order has been processed, we'll email you a return link, allowing you to either book a courier collection from your chosen address or drop your parcel off at your local Post Office at a time that's convenient for you.
Our return service is fully tracked and insured, providing a convenient and reliable way to send your item back.
Return with deduction
We'll collect your item and deduct the shipping cost from your refund
Arrange collectionFrequently Asked Questions
We don't currently offer free returns as standard. We understand this may be disappointing, but as a family-run business, we've chosen not to include the cost of returns in our product prices.
By keeping returns separate, we're able to offer competitive prices and better value for all of our customers. This means you only pay for a return if you need to use the service, rather than everyone paying higher prices regardless of whether they return an item.
We appreciate your understanding and thank you for supporting our family business.
Yes, of course. You're welcome to return your item using your own courier if you prefer. Some customers find this more convenient than using our returns service.
If you choose to use your own courier, we strongly recommend selecting a tracked and insured delivery service. This provides protection in the unlikely event that your parcel is lost or damaged in transit and allows you to track its progress until it reaches us.
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.
We will authorize your return from our end before it is sent back to us. Once your return has been received and processed at our warehouse, the cost of the return shipping will be deducted from your refund.
The amount deducted will depend on the return service selected when booking your return.
Yes, we offer exchanges for different sizes or colours. Please contact our customer service team to arrange an exchange.
Yes, you can. When using our returns service, you have the option to drop your parcel off at your local Post Office.
We understand that waiting in for a courier collection isn't always convenient, which is why we offer the flexibility to either book a collection from your address or drop your parcel off at a time that suits you.
